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Customer Experience

Increase engagement, sales and loyalty with mobile rich media

There is no doubt that mobile marketer’s key objectives always include increasing consumer engagement, sales and loyalty. To achieve these goals, they use mobile advertising to build relationships with consumers and engage them by asking them to do...
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3 Push Notification Strategies to Increase App Engagement

There are many forms of engagement through push notifications. Try one or more from the following based on your app and its customers: 1. Getting users back. Customer retention is an important metric when tracking traction for your app. The way to bring...
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4 Ways Mobile Apps Can Improve Customer Service

With mobile technology available today through apps and mobile websites, customers can now access information & receive excellent customer service faster than ever. Businesses live and die by their customer service – if you don’t have the right...
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Mobile Devices empower today’s shoppers in-store and online

With 2012 marking the first holiday shopping season where the majority of mobile subscribers own smartphones, today’s shoppers are better equipped than ever to find the best deals and get feedback about products on their shopping lists—anytime, anywhere....
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Mobile Use And The New Customer Experience

Read the full article here http://www.forbes.com/sites/drewhendricks/2014/08/06/mobile-use-and-the-new-customer-experience/
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The Truth About Customer Experience

 Enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction Companies have long emphasized touchpoints—the many critical moments when customers interact with the organization and its offerings on their way to...
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