Omnichannel is about true continuity of customer experience. Integration between multi channels is only successful when providing the customer with a seamless shopping experience whether the customer is shopping online or in a brick and mortar store. Nowadays, true Omnichannel integration is being able to combine offline and digital to provide true seamless shopper experience.
MCC Seamless Omni Platform
Are You Omni?
74% of retailers agree that within the next five years, developing a more engaging in-store consumer experience based on data- driven customer intelligence and insight will prove to be critical. Motorola Retail Vision Survey
Why Think Omni?
When brands think customer experience they need to think omni. It’s not about your customers or their customers, it’s all about all customers. That means understanding customer journeys across the entire life cycle, and using customer insights to unify engagement across sales, marketing, services, and products.To think omni you will need:
Get in touch for Questions, to Request a Demo or Partnership Opportunities!
MOBILE Customer Connect 2600 Skymark Ave, Unit 5-104, Mississauga, Ontario, Canada, L4W 5B2